Victim Services Wellington

P.O. Box 729 RR#1, Palmerston


Victim Services Wellington (VSW) believes that every victim has the right to heal from a crime or tragic circumstance. Serving Guelph and Wellington County, our dedicated team of staff and volunteers are trained extensively in communication, crisis intervention, traumatic stress, and victim’s issues.

VSW provides confidential support and referrals for victims of all types of crime, including:

  • assault and abuse
  • domestic violence
  • sexual violence
  • personal injury
  • missing persons
  • arson and fire
  • robbery
  • accidents
  • harassment and stalking

We also offer assistance and bereavement support to families following the loss of a loved one, including support surrounding death by suicide and homicide.

During difficult times VSW can provide:

  • support
  • referrals
  • safety planning
  • advocacy
  • education

If a member of your family is at risk of wandering due to Alzheimer’s or another form of cognitive impairment, VSW offers Project Lifesaver Wellington. Your family member can be equipped with a small, light-weight wrist transmitter that can be tracked up to a 2km radius. If this individual is missing, specially trained officers use mobile tracking equipment to find them – 365 days a year. For more information or to apply for the program, contact VSW.

All of our services are designed with a victim-centered approach. Our goal is to provide services that create opportunities to heal, foster hope, and promote a more safe and healthy community.


Mobile Emergency Response Systems (MERS)

This personal tracking device can offer a safety solution to high risk victims of violence while at home or in the community 24 hours a day, 7 days a week. The device has a panic button which when activated, sends a SOS signal to alert the police of the client’s location.


  • Referrals must be made through the Guelph Police Service or the Wellington OPP.


  • Mobile Emergency Response System (MERS) is a partnership between Victim Services Wellington and the Guelph Police Service.


  • The client must be a resident of Guelph or Wellington County.
  • The client has made a complaint to police of physical violence or threats of violence.
  • The victim is identified as a high risk individual with safety concerns.
  • The client is willing to complete the application process including a safety plan, stay in contact with Victim Services Wellington as needed and comply with instructions concerning the operation of MERS.
  • The client is willing to and does work cooperatively with the criminal justice system and follows through on criminal charges and other protection measures as suggested.
  • Client must consent to share information with appropriate agencies and to be monitored for the sole purpose of her/ his safety.


Project Lifesaver Wellington

Project Lifesaver – Guelph Wellington – helps families protect members who may wander. Typically these are people living with Alzheimer’s, autism, Down’s Syndrome, acquired brain injury or other types of cognitive impairment.

These individuals can be equipped with a 1 ounce wrist transmitter that sends a radio signal which can be tracked up to a 2 kilometer radius. The system operates all day, every day of the year.

When notified by caregivers that an individual has gone missing, specially trained police officers use mobile tracking equipment to find them.


  • Applicants are screened to see if they meet Project Lifesaver criteria.
  • Information is given to the applicants regarding the program and the equipment.
  • Applicants are enrolled in the program.


Spira Fire Victim Relief Fund

SPIRA Fire Victims Relief Fund was created by the employees and management of SPIRA Fire Protection Ltd. The purpose is to provide immediate financial aid for those who live in Guelph and Wellington County, have experienced a material loss as the result of a residential fire, and meet specific eligibility criteria.


Victim Crisis Assistance Ontario (VCAO)

24 hours a day, 365 days a year, Victim Crisis Assistance Ontario offers immediate on-site crisis and trauma service. Our volunteers are well trained in crisis intervention. They can help with urgent practical matters or, if unable to assist, can locate, arrange and link to other services and resources. We offer advocacy, followup and safety planning.


  1. Upon arrival the crisis team assesses the victim’s most urgent needs.
  2. The team then provides immediate practical and emotional support.
  3. The team provides referrals to community agencies.
  4. Upon completing the initial assessment, follow up services are provided, if needed.


  • Client must be in Guelph or Wellington County for on scene support.
  • Client must be referred by emergency services to Victim Services Wellington for on scene support.


  • If victim is under the influence of drugs or alcohol.
  • To act solely as a form of transportation.
  • To a call that is deemed to be unsafe.


Victim Quick Response Program (VQRP)

VQRP has been established by the Ministry of the Attorney General to provide financial assistance to victims of homicide (including attempted murder), serious physical assault, domestic violence, sexual assault, hate crimes and human trafficking. Immediate financial assistance is available to victims of violent crimes who require financial support that cannot be obtained through other sources.*


The funding for this program covers:

  • Short-term immediate counselling services
  • Funeral expenses for victims of homicide

Immediate emergency expenses for:

  • Crime scene cleanup
  • Emergency home repairs to secure premises for the immediate safety of victims
  • Transportation costs for the most economical and practical means of travel to support a victim who has suffered emotional and/or physical harm as a result of violent crime or for a family member to identify a victim of homicide
  • Emergency care for children, the elderly or for special needs dependents to support a victim who has suffered emotional and/or physical harm as a result of violent crime or to enable a family member to identify a victim of homicide
  • Emergency accommodation and meals where there are no secure housing options available.


  • The client must be the victim of a violent crime.
  • The crime must have been committed within Ontario.
  • The client must meet all of the requirements set out by the Ministry of the Attorney General.
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